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Email Archiving Without Software (Osterman Research)
SUMMARY
Ask the typical CIO to identify his or her organization’s most critical business applications and, invariably, most will now include email high on that list – in many cases email is considered the most critical business application. Although email traditionally has been viewed simply as a more convenient alternative to the telephone, it is now the most important single information repository for many organizations. Osterman Research has found that 80% of organizations use email for fundamental business transactions like closing orders, accepting purchase requisitions and so forth.
This excessive messaging load is such a burden on both users and administrators that it threatens to strip email – the most effective business communication tool ever invented – of much of its intrinsic value.
So how does an organization deal with this rapidly growing and highly significant repository of information? One option is to leave messages on email servers, but these systems are not designed to handle ever-increasing loads. If message stores are allowed to continue growing, messaging server performance suffers, backups take longer and restoration after a server crash is much more arduous. Another option is to offload messages to personal mailboxes or other message stores, but doing so restricts centralized accessibility, hampering the ability to access messages for legal investigations or compliance audits or to leverage its content for competitive advantage.
For most organizations, neither of these options is acceptable. This paper discusses the need for email storage and archiving solutions that provide a centralized corporate repository that is easily accessible and separate from the mail server so that ever-expanding message stores do not restrict system performance.
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