E-mail Archiving without Software

NorthSeas Customer Stories

MacDonald Hotels
Prestigious Hotel Chain
United Kingdom

Solution: NorthSeas Gal E/N

“…were we going to be able to get back those e-mails if we really had to produce them?....Now NorthSeas gives us the confidence to know we can.”

For the 1500 users in this prestigious national hotel chain - from chefs to receptionists - e-mail has become the communication medium of choice. The primary driver prompting the company’s decision to implement an e-mail archiving solution were compliance related. With no message archiving system in place, the hotel chain realized that there was no way to ensure future access to e-mail messages. To solve its e-mail problem, Macdonald Hotels turned to the NorthSeas Gal E/N, a 1U e-mail archiving appliance. Using the NorthSeas Gal E/N, a copy of all internal and external e-mails, sent or received anywhere throughout the hotel chain, is captured in a highly-scalable, central corporate message store that because it is user-accessible significantly reduces e-mail recovery time.

Jacksonville Independent School District
School Board
Jacksonville, Texas

Solution: NorthSeas Guard E/N

“Now, any e-mail message can be found and retrieved by executing one simple search.”

The Jacksonville and other Texas schools districts have recently been advised that they needed an e-mail archiving system for compliance with the Texas Public Information Act, (TPIA) an Act which gives the public the right to request access to information including email kept by government agencies. The district needed an affordable and efficient way to comply with the TPIA when a request is received. Jacksonville ISD contacted a NorthSeas reseller in Texas who recommended the NorthSeas Guard E/N appliance for archiving and the Buffalo Technology TeraStation Pro™ for its storage. The district is now able to respond quickly to citizen’s requests for information and with considerably less effort than before.

Holonics Inc.
Management Consulting Practice
Ottawa, Canada

Solution: NorthSeas Small Business Guard E/N

“Users love it because using the Search and Replay application they have unlimited e-mail storage.”

Holonics discovered that the more messages they retained on the Exchange mail server the more problems they encountered. Reliability problems and the difficulty meeting regular backup requirements were directly attributed to the growing size of the message store. Holonics chose the NorthSeas Small Business Guard E/N and chose to use one of its existing servers as the message archive rather than buy more storage. Because the NorthSeas appliance kept a copy of every one of its messages, they significantly reduced the amount of storage that needed to be retained on the Exchange server, improving its reliability.

Purac Limited
Specialist in Waste Treatment
Kidderminster, England

Solution: NorthSeas Guard E/N

“I really like the fact that the solution is ‘plug-and-play’....”

Purac found email had become the predominate form of business communication. Purac had growing concerns that users were deleting email’s of vital importance to the company which could leave the company legally vulnerable. Also, the increasing amount of email usage and the attachments were straining the organisations email server. The NorthSeas Guard E/N streamlined Purac’s archiving process and reduced email recovery time. Purac particularly liked that users can not only list the results of their search, they can actually view the message or even “replay” it (re-deliver it) back to their inbox.

Consolidated Power
Design, Construction and Commissioning of Electric Power Projects
Midrand, South Africa

Solution: NorthSeas Guard E/N

“...It’s working really, really well!”

Conco’s primary concern is that contractual information between suppliers and clients kept in emails, is available for many years after the project has been completed. With the NorthSeas solution, Conco no longer needs to rely on its employees to retain a backup copy of their e-mail messages. No longer does finding an e-mail require the time consuming and costly effort of many individuals collectively searching through their own personal archives and back-ups. Conco now has a simple, searchable message repository and can find messages quickly and easily.

Ubitech Systems
Civil Aviation Communication
Ottawa, Canada

Solution: NorthSeas Small Business Guard E/N (with a hosted mail service)

“…we significantly improved our customer service levels because our employees now have a wealth of knowledge available at their fingertips...”

Account management is a vital but shared responsibility at Ubitech, with sales representatives, engineers, project managers, agents, and administrators all regularly interacting with customers through e-mail. They installed a NorthSeas Small Business Guard E/N and designated an unused existing Windows server as the message repository while continuing to use a hosted mail service. Now Ubitech has a single onsite repository of all critical e-mail correspondence but without taking on the overhead of installing an onsite mail server. Ubitech employees continue to send and receive e-mails as before but now they have the freedom of deleting a message at any time knowing that it can be retrieved quickly and easily with the NorthSeas system.